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Accend has been providing advanced network services for clients for more than ten years in different verticals ranging from technology, healthcare, start-ups, K-12, local, state, and federal agencies.

The network services we provide range from network design, implementation and support of data, voice, and wireless networks. We are an IT Outsourcing company, systems integrator, and a value added reseller to those who need our services.  We are adding video to our portfolio, although we have supported it minimally in the past.

The technology we support for clients is from different technology partners such as Cisco, Dell, HP, Meraki, Aruba, Ubiquiti, Juniper and Fortinet along with network appliances for small to midsize businesses such as Watchguard, Ubiquiti, Eero and Netgear.

The type of IT network services for which we often get requests are network design and upgrades, network moves, new Installations, equipment procurement, network redundancy (internet failover with and without BGP), switch stacking, network outages, best practice recommendations, ransomware attacks, virus-related issues, and advanced IT projects that require experienced and senior level engineers and architects. We are asked to handle network security, penetration testing and vulnerability assessment, Cloud assessment of products from Palo Alto Networks, Cloud migration from on-premise to the cloud, building site-to-site vpn tunnels and vpc from on-premise to the cloud, and staff augmentation placement for roles such as Helpdesk, Network Engineers and Network Architects.

Last but not least, we have also been requested to provide managed network services to monitor clients’ edge devices, routers, switches, and wireless controllers including access points and windows network services that entail patching services, anti-virus and anti-malware protection, and endpoint security for servers, desktop and laptops.

Apart from our typical network implementation and support projects, we often get requests to help clients install their commercial off-the-shelf (COTS) projects such as SolarWinds and Cisco Unified Communications Manager.  Part of our process is to assess the current environment and understand the software purchased so that our consultants can take over seamlessly.  The consultants who get assigned to assist clients typically have over 5+ years, sometimes up to 20+ years, in supporting products so that best practice recommendations can be made to guide the clients as needed.  We either work with the customer or do the installation ourselves, depending on the client’s preference.  Another COTS product is implementing VMware Horizon and Workspace ONE.  This is just an example of our approach to getting things done.

In terms of area coverage, we provide advanced network services in California (both northern and southern), and nationwide with several clients on the east coast. The work can be on-site or remote; but luckily, with the availability of remote tools, we can easily support customers with just a phone call.

These are highlights of what we provide, but it is not limited to these examples.  We offer dynamic network services since we’re flexible and understand client needs.