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casestudies

Ransomware Attack on Exchange 2007 Server

Ransomware Attack on

Exchange 2007 Server

Case Study

Chesapeake Health Care provides health care services to residents of the three lower counties of the Eastern Shore of Maryland. It has two locations in Maryland. It provides Adult Medicine, Pediatrics, Mental Health, Dental for children and moms-to-be and OB/GYN
at the Salisbury location. The Administrative services are located at Beaver Run Business Park, in addition to one of its Pharmacy services. A listing of all of its locations can be found here: Chesapeake Health Care.

  • Client: Chesapeake Health Care
  • Location: Salisbury, Maryland

The Challenge

Chesapeake Health Care’s IT staff reached out to us because they had a ransomware attack that crippled some of their Windows infrastructure, including the server handling their backups. While they were able to recover and disinfected some of their systems, they had a difficult time with their Exchange 2007 server. Users were able to access their email via Outlook as a workaround. OWA was how most of their users were accessing emails, and unfortunately, it was useless to them. They had issues migrating to Office 365 and were getting a lot of errors.

Our Solution

Accend provided a Microsoft Certified Solutions Architect (CISA) and Microsoft Certified IT Professional (CPIT) in Office 365, and Microsoft Certified Technology Specialist in Office 365 Administration, to assist with migrating their Exchange 2007 to Office 365 for approximately 400 users. All work was done remotely via Team Viewer access.

The Results

Our Microsoft Certified Subject Matter Expert (SME) did the migration in the background while users were still able to access their mailboxes until the full migration was completed. A cut over maintenance window was done to the new environment.

Technologies and Solutions:

  • Microsoft Certified Solutions Architect (CISA) - Office 365 SME
  • Microsoft Certified IT Professional (CPIT) - Office 365 SME
  • Microsoft Certified Technology Specialist - Office 365 SME
  • Office 365
  • Exchange 2007

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75 E. Santa Clara Street, Suite 600
San Jose, CA 95113

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Cisco VOIP Installation Project

Cisco VoIP (CUCM)

Installation Project

Case Study

National Park Service (NPS) is an agency of the United States Department of Interior, a federal government, that manages all national parks, many national monuments, and other conservation and historical properties with various title designations.

  • Client: National Park Service
  • Location: Catoctin Mountain Park, Maryland

The Challenge

NPS at Catoctin Mountain Park (CATO) required assistance with upgrading their Cisco VoIP Telephone System located at its headquarter and two other remote locations. They required assistance with configuring and procuring all hardware and software to provide a turn-key solution. They also required training to CATO IT staff on how to administer the phone system and CATO employees on the use of the phones. They required the vendor to integrate various systems and ensure their functionality

Our Solution

Accend provided a Technical Project Manager and a CCIE Voice engineer to assist the designing, implementation and post-installation
support of Cisco Unified Communications Manager (CUCM) VoIP environment. Accend provided NPS CATO with a list of hardware and software NPS needed to procure for the project, including all licenses. The equipment were three (3) Cisco 4331 ISRs Voice gateways, forty (40) Cisco 8441 deskphones, two (2) Cisco 8831 Conference phones, two (2) Cisco 8851 desk phones, and over 50 CUCM and CUC licenses.

All installation and configuration were done remotely via Webex.

The Results

NPS CATO was able to get their Cisco VoIP HQ and two remote locations upgraded with the new Cisco VoIP system. Accend’s Voice CCIE was able to configure all CUCM configuration (i.e., Device Pools, Dial Plans, Call Routing, Call ID and other features..etc.), provided administration guidance and training to CATO IT staff members, and also end user documentation was provided on how to use the new VoIP phones.

Technologies and Solutions:

  • CUCM Servers
  • Ad-hoc Conferencing
  • Hung Groups
  • Call Management Plan and Subscriber Accounts
  • Voicemail Profiles
  • Three Cisco 4331 ISR IP Based Voice Gateways Router
  • Unity Connections

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Headquarters
75 E. Santa Clara Street, Suite 600
San Jose, CA 95113

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casestudies

STIG Project

STIGs Project

Case Study

  • Client: FLARNG
  • Location: St. Augustine, Florida

The Challenge

Florida Army National Guard (FLARNG) required a contractor to provide all personnel, equipment, tools, materials, supervision, and quality control necessary to perform Security Technical Implementation Guide (STIGs) in preparation for their Cyber Command Readiness Inspection (CCRI) slated for months coming up. A Cisco Certified Internetwork Expert (CCIE) was required because of the environment that FLARNG was running on.

Our Solution

Accend provided an experienced CCIE to assist with the STIGs audit and also someone with a background with Cisco routers, switches for both voice and data, Router Perimeter, Firewall, Orion SolarWinds, Cisco ISE, and Cisco Prime.

The Results

Accend’s CCIE consultant assisted FLARNG with STIGing their network devices running SolarWinds Orion, Cisco ISE, Cisco Layer 2 and Layer 3 devices, firewall, Cisco Prime, and Cisco Unified Communications Manager (CUCM). The CCIE had a background in Network/Wireless/Telecom to perform the STIGs on all of FLARNG network devices/appliances to include unified communication equipment. The project also consisted of the different applications and software, remediating, and testing of changes made.

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Headquarters
75 E. Santa Clara Street, Suite 600
San Jose, CA 95113

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Network Drops Addition – Infrastructure Cabling

Network Drops Addition - Infrastructure Cabling

Case Study

The Challenge

Lyncean Technologies, in Fremont, required 20 new additional network drops (16 news and 4 relocations to be exact). They needed this quickly and reached out to Accend Networks.

Our Solution

After receiving the inquiry and requirements from Robert Lai, the IT Manager, Accend quickly started working on providing a quote based on the floor plan and new network drops required. We quickly provided a quote with breakdown of equipment needed (network cables, wall plates, CAT6 RJ-45 jacks..etc) and the total cost for labor, the quote was approved.

The Results

By Monday and through the next two weeks (time was needed to run the cables and for some healing time needed for a concrete area that needed to be cured), Lyncean had all 20 CAT6A ethernet drops run, labeled, and documented. Robert was a happy camper and mentioned he will continue to use our service for other work needed.

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75 E. Santa Clara Street, Suite 600
San Jose, CA 95113

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Mock CCRI Inspection Project

Mock CCRI Inspection Project

Case Study

  • Client: FLARNG
  • Location: St. Augustine, Florida

The Challenge

Florida Army National Guard (FLARNG) required a team of Command Cyber Readiness Inspection (CCRI) certied reviewers to pre-inspect the myriad of domains covered during a mock CCRI to include: Web and Database servers, Host Based Security System (HBSS), Assured Compliance Assessment Solution (ACAS), Traditional/Physical Security and Network Infrastructure. The project was to include a certied CCRI Team Lead to provide a full mock CCRI inspection, identify shortfalls, provide hands-on training and written/digital products to FLARNG’s IT sta to improve the organization’s CCRI score. CCRI is an inspection driven by the Army regulations and DISA guidelines. The domains evaluated are Technology, Cyber Network Defense (CND), and Contribution Factors.

Our Solution

FLARNG reached out to Accend Networks (Accend) with the requirement and Accend was able to provide a team of 4 highly certied and experienced security consultants to assist with the Mock CCRI audit. This was done well in advance of the audit. Due to COVID-19, scheduling had to be rescheduled around and delayed a bit but eventually, we were able to provide a certied reviewer for each area to be covered.

The Results

The Mock CCRI was done in a span of two weeks Monday to Friday. Each assigned certied consultant met with the assigned sta member in their respective domain and went through all the CCRI STIG for that area, assisted with remediating any vulnerabilities discovered so that FLARNG could obtain a high Mock CCRI score, which was needed to ensure a secured and complaint environment. The certied Team lead covered the CND and Contributing Factors.

CND Components are Warning Orders (WARNORDs), Tasking Orders (Orders (TASKORDs), Operations Orders (OPORD), General Administrative Order (GENADMIN) and Fragmentary Orders(FRAGOs) issued by USCYBERCOM and JFHQ-DODIN. USCYBERCOM and JFHQ-DODIN plan, coordinate, integrate, synchronize, and conduct activities to; direct the operations and defense of specied Department of Defense information networks (DODINs) and when directed, conduct full-spectrum military cyberspace operations in order to enable actions across all domains, ensuring US/Allied freedom of action in cyberspace and denying the same to our adversaries.

The Contributing Factors are designed to evaluate the Command’s emphasis on compliance of existing Information Assurance (IA) controls during a Command Cyber Readiness Inspection (CCRI). The inspection items/calls in this document link to one or more of the IA Controls as found in NIST SP 800-53. The Contributing Factors evaluate three overall IA areas: Culture, Capability, and Conduct. Each area must be evaluated and discussed during a CCRI.

Accend’s team of certied reviewers was able to assist FLARNG achieve a very high Mock CCRI score (above the 90% rating).

It was a successful audit and Accend may likely assist FLARNG with their on-going Mock CCRI every two years.

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75 E. Santa Clara Street, Suite 600
San Jose, CA 95113

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Cisco ACS to ISE Migration

Cisco ACS to ISE Migration

Case Study

The Challenge

FLARNG, Florida Army National Guard, required assistance installation and configuration of Cisco Identity Services Engine (ISE). They acquired Cisco ISE equipment and software for use on the FLARNG military network, and they wished to migrate their Access Control System (ACS) environment over to Cisco ISE as well as integrate dynamic authentication and authorization capabilities into their existing infrastructure, leveraging Cisco ISE. They required assistance to install 802.1x to authentication, authorization, and profiling for wired/wireless NAC configuration, training for all their network team, and documentation. Devices in use were Cisco 3650 and 3850 Catalyst switches.

Our Solution

Accend assisted FLARNG with the migration from ACS to Cisco ISE using the migration tool. After the migration was done, we assisted with configuring Cisco ISE for authentication, authorization, and profiling of client devices using 802.1X with MAB authentication, Anyconnect Posturing and Remediation, and Profiling. Pilot configuration was done on several Cisco Catalyst switches, model 3650 and 3850, before final rollout to production. We also provided knowledge transfer and end user’s training on how to administer Cisco ISE. All pertinent and relevant configurations were documented and provided to FLARNG.

The Results

FLARNG was able to use their two Cisco ISE appliances that they purchased in a high availability mode for authentication of Cisco devices using TACACS+ and 802.1x authentication, authorization, accounting, and providing using 802.1x with MAB authentication in a two weeks time period.

https://fl.ng.mil/Pages/Home.aspx

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75 E. Santa Clara Street, Suite 600
San Jose, CA 95113

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Checkpoint to Cisco FirePOWER Migration

Checkpoint to Cisco FirePOWER Migration

Case Study

  • Client: PARC
  • Location: Palo Alto, California

The Challenge

PARC, a Xerox company, was running on some legacy Checkpoint firewalls on cloned machines. They needed assistance to migrate them to the Cisco Next Generation FirePOWER firewalls with High Availability.

Our Solution

Accend's Network Security Subject Matter Expert assisted with migrating the pair of Checkpoint firewalls running in high availability (HA) mode. The Checkpoint firewalls had a lot of legacy firewall rules and object groups. We were able to assist them with migrating the firewall rules using the Checkpoint Migration Tool to migrate the rules automatically to the Cisco’s configurations, that were importable the Cisco ASA\FirePOWER firewall. Some static routes and interfaces had to be manually converted.

The Results

Accend assisted with staging the migrated configurations to the Cisco ASA\FirePOWER prior to the maintenance window. All rules (left inactive), routes, interfaces, certificates, and any configuration components that weren’t able to be converted automatic were carefully reviewed and manually migrated over. During the maintenance window, we moved all cabling, activated all firewall rules, and tested to make sure traffic was passing through. After fixing any issues found, PARC was running on the new Cisco ASA FirePOWER firewall.

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75 E. Santa Clara Street, Suite 600
San Jose, CA 95113

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When Disaster Hits, Rest Easy

When Disaster Hits, Rest Easy

Case Study

  • Client: Lithotype
  • Location: San Francisco, California

The Challenge

Our client, Lithotype, provides high-quality package printing from multiple locations across the United States. Storing data is critical to the success of their business, and time is always of the essence. When their core system crashed, business came to a halt with the possibility of missing essential deadlines.

Our Solution

Accend Networks' Disaster Recovery experts stepped in immediately to help restore data from an outdated system.

Our Emergency Response Team:

  • Rebuilt Lithotype's outdated network connectivity with a replacement switch.
  • Ensured any data from the old system would not be lost in configuration.
  • Worked efficiently to allow Lithotype to be fully restored and back in business the following morning.

The Results

In less than 1 day, Lithotype's data was fully restored and any scheduled projects were not delayed.

"Not only did Paula and Accend Networks come to our rescue, they brought a replacement switch, configured it, and was online supporting us throughout the entire time... Paula was amazingly quick, ef icient and brilliant with what she did. I will definitely use Paula and Accend Networks again."

-Nav Madhwan, IT Systems Administrator

Why Backup & Disaster Recovery?

  • Continuous data protection
  • Regular, secure and reliable back-ups
  • Hassle-free data management
  • Enhanced security
  • Proactive maintenance
  • Quickly restore backups & IT
  • Operations and Services

Causes of Disaster

  • System disaster
  • Natural disaster
  • Human error disaster

Accend Neworks is a Managed Services and IT Solutions Provider, specializing in network security, network design, implementation, and support for Data, Voice, and Wireless networks.

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Headquarters
75 E. Santa Clara Street, Suite 600
San Jose, CA 95113

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Turnkey Service and Top-notch Support

Turnkey Service and Top-notch Support (Cisco Unified Communications System)

Case Study

  • Client: Galt Joint Union Elementary School District
  • Location: Galt, California

The Challenge

Galt Joint Union Elementary School District (7 sites) was operating on a legacy Mitel phone system when it unexpectedly crashed. The system was outdated and, without a maintenance contract, support was costing the district thousands per day. They were left without a phone system for 2 months, resulting in loss of revenue and reliable communication.

Our Solution

The school engaged with Accend Networks' advanced Networking Consultants to migrate their legacy phone system  to a Cisco Unified Communication system.

Our Voice Consultants:

  • Programmed a Cisco Unified Communications system from a phone directory print-out to a robust digital system, allowing phones to be routed properly.
  • Trained IT staff members on how to manage the new system.
  • Provided documentation for new phone set-up and how to administer for future reference.

 

Accend Neworks is a Managed Services and IT Solutions Provider, specializing in network security, network design, implementation, and support for Data, Voice, and Wireless networks.

Remotely work

Why Unified Communication Systems?

Next generation UC platforms, interactive video solutions, smart mobile devices, and tablets are enabling a new virtual workplace, where one-on-one phone calls give way to rich multiparty collaborative experiences, and mobile information workers efficiently conduct business from any place, at any time.

The Results

During the outage, Galt saved $1,000 per day by engaging with Accend Networks, and staff members were able to resume using VoIP phones as usual by the following Monday. In just one weekend, staff members were trained on how to operate the new phones and IT staff members were trained on how to manage the new voice system.

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Headquarters
75 E. Santa Clara Street, Suite 600
San Jose, CA 95113

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casestudies

Meraki Cloud Solution – Office Move

Meraki Cloud Solution - Office Move

Case Study

  • Client: ASSIA-INC
  • Location: Redwood City, California

The Challenge

ASSIA-INC, a Bay Area innovative technologies for service providers, needed a quick and easy solution for office move and at the same time, upgraded their current Cisco legacy equipment.

Our Solution

Accend was engaged to be part of their pre-planning stage for their upcoming office move. Accend assessed their current environment, including number of users, devices, new move location, and number of headcounts.

Accend came back with a proposed network architecture which included the Cisco Meraki MX84 firewalls, several MS-225 cloud switches, and half a dozen MR52 Access Points. Accend also created a heat map for the new wireless networks, assisted with the office move, and configured their new Headquarter network core switches, and integrated some of their existing network infrastructure switches in one weekend.

 

The Results

By Monday, ASSIA was back at the new office running with:

  • Complete Meraki Cloud Solution (MX84 Firewall, MS225 Switches, and MR52 Access Points).
  • Network Infrastructure was fully managed in the cloud and centrally through one management dashboard.
  • Office was in full operation.

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Headquarters
75 E. Santa Clara Street, Suite 600
San Jose, CA 95113