Sunday Mid-day we come to find out that our switch died on us. After researching and trying to find out what had happened, we found Paula and Accend Networks. Not only Paula came to our rescue BUT she brought in a replacement switch, configured it and was online supporting us through-out the time. I think she must have spent about 7 hours in our DataCenter and about 3 hours online working from home. Paula was amazingly quick, efficient and brilliant with the work she did. I will definitely use Paula and Accend Networks again.